1. Credits System
All purchases are made in the form of digital credits. Credits represent a balance used to request file services and do not constitute the purchase of a specific file.
2. No Refund of Credits
Credits are non-refundable and cannot be exchanged for monetary value.
3. Use of Credits
Credits are consumed when a customer requests a file service (e.g. ECU file creation, modification, or analysis).
4. Defective or Incorrect Files
In the event that a delivered file is defective or unusable, the Provider shall be given the opportunity to remedy the issue.
5. Remedy & Replacement
If the issue cannot be resolved within a reasonable timeframe, the customer may receive replacement credits.
6. No Monetary Refunds
Monetary refunds are excluded to the fullest extent permitted by law. This applies in particular where replacement credits or corrective services have been provided.
7. Customer Responsibility
Any issues caused by incorrect, incomplete, or inaccurate customer data are excluded from liability.
8. B2B Only
All services are provided exclusively to business customers. By purchasing, the customer confirms they are acting in a commercial capacity.
9. Contact
For support inquiries:
Tunerfiles.de
Email: info@tunerfiles.de